Before the render, say hello. Pixel practises his welcome.
The client signed the contract. Then silence. Pixel can play dead, but customer service should not.
PIXEL / LEAD DESIGNERA STUDIO STORY
After signing, the client asked: “Am I supposed to do something now?” Pixel had three living room ideas and no idea why nobody had told her what came next. He could shake paws, spin and play dead. He realised the last trick should not be the studio’s communication standard.
Silence is not a premium service.
Starting a project is routine for a studio. For a client it may be their first renovation and first large payment for something they cannot see yet. After signing, we send a welcome explaining who leads the project, the next step and when we will be in touch. Clients should not have to guess whether the studio still exists.
Pixel proposed a video of his best somersault. Roki asked whether it included the survey date. It did not. The somersault became optional extras. The client needed a plan, not evidence of the designer’s athletic ability.
A guide without an entrance exam.
We begin with a short outline of the working relationship: stages, responsibilities, how to give feedback and where clients make decisions. We explain what to prepare for the next meeting. Not forty pages to study, as if moving into a flat required a pilot’s licence.
One shared place for decisions and materials saves searching. We collect the project in arkeeno and explain what matters now in the message. An invitation to a tool is not a welcome. That would be like Pixel handing over a lead and declaring the guided tour complete.
An email that actually says something.
Our opening message: “We are glad to get started. Pixel leads your project. The next step is a site survey; we will confirm the proposed date together. Please prepare any available plans and a list of things you want to keep. Your project decisions live here. If anything is unclear, get in touch.” Dates and requests are tailored to the project.
Finally, we check that the client knows what we expect and what we will do. Pixel thinks a welcome should be like offering a paw: simple, personal and without riddles. Couriers are an exception. They still receive additional vocal screening.
SIGNED BY
Pixel
LEAD DESIGNER
[ PIXEL SAYS ]
“CLIENTS SHOULD NOT HAVE TO SNIFF OUT WHAT COMES NEXT. THAT IS OUR JOB.”
